FAQs

Where does 2XU Canada ship?

This storefront ships to all Canadian provinces and territories. International shipping is not currently offered.

How long does processing and delivery take?

Orders are normally processed within 1–2 business days. Standard delivery is estimated at approximately 4–6 business days after dispatch. Processing and transit combined normally take approximately 5–8 business days in total; this is not an extra stage. Business days exclude weekends and applicable public holidays. These are estimates, not guarantees.

Is standard shipping free?

Yes. Standard shipping is free for all orders within Canada. The available delivery service and estimate are shown at checkout.

How do I track my order?

Tracking information is provided after dispatch when available. For help, email support@2xukvx.shop with your order number.

Can I change my address or cancel an order?

Contact support@2xukvx.shop as soon as possible with your order number. A change or cancellation cannot be guaranteed after processing or dispatch.

How do returns, exchanges and refunds work?

You may request an eligible change-of-mind return or exchange within 30 days after delivery if the item is unused, in original condition and original packaging, with your order number or proof of purchase. Contact support before sending it back; we cover shipping for approved returns and exchanges and provide a prepaid return label or another free return arrangement. No restocking fee is charged. For an exchange, tell support the replacement item, size or colour you would like so we can confirm availability and the arrangements. After the returned item is received and reviewed, an approved refund is sent to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds. These normal return conditions do not restrict mandatory consumer rights for damaged, defective, incorrect, missing or not-as-described goods.

What if an item is damaged, defective, missing, incorrect or not as described?

Contact support@2xukvx.shop as soon as possible with your order number and clear photos or other relevant information. We will review the issue and arrange an appropriate refund, replacement or exchange according to the circumstances and applicable consumer rights. See our Returns & Refunds Policy for the full process.

Which payment methods are available?

Checkout offers Credit/Debit Card payment through a payment provider. We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club and Discover. The store is set to capture payments automatically. See our Payment Policy for payment completion and help with failed or duplicate payments.

What taxes or customs charges apply?

Applicable taxes, shipping and other charges are shown at checkout before submission. This storefront ships within Canada only, so international customs and import charges are not quoted here.